Website Joint Operations

Full job description

The Customer Experience Specialist (Budtender) collaborates with the dispensary’s management team to ensure every guest receives the highest level of hospitality and experiences cannabis shopping and education in the best way possible.


  • Have fun!
  • Be kind!
  • Be respectful!
  • Have more fun!
  • Provide excellent service for all guests while engaging with authenticity to keep hospitality at the highest level
  • Educate guests on our cannabis products and ancillaries while customizing recommendations
  • Act as a brand ambassador while consistently maintaining productivity
  • Follow proper cash handling of all guest transactions
  • Fulfill and process online and in-store orders accurately and efficiently
  • Maintain a cleaned, stocked, and organized workspace
  • Follow all dispensary procedures according to local and state regulations and company policies
  • Maintain operational excellence at all FOH & BOH workstations
  • Support the operational and performance goals of the dispensary
  • Ensure that all safety protocols and procedures are followed
  • Continuously get educated on cannabis products and industry trends
  • Perform all opening and closing duties as required/assigned
  • Adapt to all changes in business needs and guest flow
  • Follow reasonable instructions from leadership team showing flexibility with delegated tasks
  • Contribute to the team morale by ensuring the highest level of engagement is consistently applied
  • Assist in other duties as assigned to ensure the team, department, and company division maintain success

NOTE: Must be able to stand for prolonged periods of time, bend, kneel, squat, and twist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


  • Must be 21 years of age or older
  • Retail Experience, 2+ years (preferred)
  • Excellent Communication and Guest Service Skills
  • Proficient Math, Cash Handling Skills and Organizational Skills
  • Strong Knowledge of Standard POS Systems and Interfaces (preferred)
  • Dispensing Organization Agent Identification Card issued by the Massachusetts Cannabis Control Commission(able to obtain)

BENEFITS: Full Time Employees

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Flexible schedule
  • Life insurance
  • Employee discount
  • Flexible spending account
  • Health savings account

Job Type: Part-time

Pay: From $19.00 per hour

Expected hours: 26 – 28 per week


  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


  • 10 hour shift
  • 4 hour shift
  • 8 hour shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed


  • High school or equivalent (Required)


  • Customer Service: 1 year (Required)
  • Retail: 1 year (Required)
  • cannabis: 1 year (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Ability to Relocate:

  • Mendon, MA 01756: Relocate before starting work (Required)

Work Location: In person

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